Please wait, loading...

 
INNOVATIVE BPO SOLUTIONS

FIRSTSTEP
COMMUNICATIONS

We strive for the success of our clients and our people through strategic planning, brisk execution, innovative team work and strict quality measures with utmost dedication.
INNOVATIVE BPO SOLUTIONS

FIRSTSTEP
COMMUNICATIONS

We strive for the success of our clients and our people through strategic planning, brisk execution, innovative team work and strict quality measures with utmost dedication.
INNOVATIVE BPO SOLUTIONS

FIRSTSTEP
COMMUNICATIONS

We strive for the success of our clients and our people through strategic planning, brisk execution, innovative team work and strict quality measures with utmost dedication.
INNOVATIVE BPO SOLUTIONS

FIRSTSTEP
COMMUNICATIONS

We strive for the success of our clients and our people through strategic planning, brisk execution, innovative team work and strict quality measures with utmost dedication.
INNOVATIVE BPO SOLUTIONS

FIRSTSTEP
COMMUNICATIONS

We strive for the success of our clients and our people through strategic planning, brisk execution, innovative team work and strict quality measures with utmost dedication.
PLAN, THEN DO

Our Services

Our services consistently receives the highest ratings from our clients for quality and customer satisfaction. We have created a state-of-the-art Quality Center, which features centralized monitoring in controlled environments, with a dedicated quality assurance staff to regularly measure and improve the quality of our services.
SMALL TACTICS

Our Approach

We have implemented a scalable, technical infrastructure that can flexibly support growing client volume while delivering the highest levels of service. Our customer contact centers feature state-of-the-art technologies, including predictive dialers, digital switching, digital recording, workforce management systems and automated call distribution systems.
PROOF, NOT PROMISES

Quality Assurance

Our services consistently receives the highest ratings from our clients for quality and customer satisfaction. We have created a state-of-the-art Quality Center, which features centralized monitoring in controlled environments, with a dedicated quality assurance staff to regularly measure and improve the quality of our services.
WHERE CAN WE HELP YOU

Our Prime Services

Mortgage Live Transfers
FirstStep Communications, based on the high quality and conversion, has been recognized as one of the Top Producers of Live Transfer Mortgage leads.
We use 100% TCPA Compliant Data to produce live transfers for our client which are pre-qualified based on specific guidelines. We produce live transfers for.

  • Conventional/FHA/VA rate & term refinance

  • Conventional/FHA/VA Cash out Refinance

  • Non-QM Refinance


Our leads are exclusive and they covert with 30-35% Applications and 8-10% Funded loans with a low cost per acquisition.
We also provide trained and quality resources for the following services.

  • Leads from Pre-screen/Internet Data

  • Leads from Direct Mail Follow up calls

  • Leads from Internet Lead follow up

  • Inbound call answering for overflow calls

  • Follow up campaign on Application Dropouts/Past Customer/Portfolio Conversion and other data sources

  • Phone Answering Service so that our clients never miss a customer query.


Mortgage Loan Processing
We Provide vital loan processing services during the loan application & approval process. Taking a loan origination application and ensuring all documentation required for the loan processing have been provided, are accurate & complete before submitting the loan application for approval to the underwriter. Reducing Loan Approval time by upto 70%.

  • Ensure documentation is complete & accurate before submitting for approval.

  • Contact loan applicant and request any missing documentation.

  • Verify loan applicant’s income, asset and employment information.

  • Order home appraisals and credit reports.

  • Generate disclosure documents appropriate to registered loan program.

  • Compile file in stacking order.


Solar Live Transfers
We use 100% TCPA compliant Web-opt in data to produce exclusive live transfers based on the following basic guidelines.

  • Average electricity bill $100 or above

  • Shading less than 25%

  • Good Credit Rating

  • Our leads produce 35-40% converted applications/appointments and 10-12% Installs with an average of 10KWH


Our Services

Inbound
Customer Service & Inquiry,
After hours phone Answering Services,
Help Desk & Technical Support,
Order Taking
Outbound Lead Generation
Lead Generation,
Mortgage,
Debt Settlement,
Solar Live Transfers,
Commercial Loans,
Home Security Systems,
Auto & Health Insurance,
Direct Sales
Development Team at FirstStep Communications is provding quality products and services for last five years with keeping clients first priority.
Market Analysis & Forecasting
Development Team at FirstStep Communications is provding quality products and services for last five years with keeping clients first priority.
Web Designing & Development
Development Team at FirstStep Communications is provding quality products and services for last five years with keeping clients first priority.
Social Media Marketing
Seamlessly empower fully researched growth strategies and interoperable internal or organic sources.
https://1ststepcommunications.com/wp-content/uploads/2020/05/jjj.png
GROWING WITH OUR CLIENTS

10 Years of
Experience

Capitalize on low hanging fruit to identify a ballpark value added activity to beta test. Override the digital divide with additional clickthroughs from DevOps. Nanotechnology immersion along the information highway will close the loop on focusing solely on the bottom line.

Leverage agile frameworks to provide a robust synopsis for high level overviews. Iterative approaches to corporate strategy foster collaborative thinking to further the overall value proposition. Organically grow the holistic world view of disruptive innovation diversity.

Consistency

Podcasting operational change management inside of workflow.

Improvement

Dynamically innovate customer service for state of the art customer.

Branching

Pursue scalable customer service through sustainable potentialities.

Our
Management

https://1ststepcommunications.com/wp-content/uploads/2020/05/AlanThisOne-640x661.png

Alan Landers

CEO & PRESIDENT
https://1ststepcommunications.com/wp-content/uploads/2020/05/sffsdsgdsgsdf.png

Ouj e Zahoor

EVP / COO
https://1ststepcommunications.com/wp-content/uploads/2020/05/4-1.png

Hassan Khan

VP / DIRECTOR
bt_bb_section_top_section_coverage_image
bt_bb_section_bottom_section_coverage_image
SUCCESSFUL BUSINESS STRATEGIES

Technology

We have implemented a scalable, technical infrastructure that can flexibly support growing client volume while delivering the highest levels of service. Our customer contact center features state-of-the-art technologies, including dialer, digital switching, digital recording, workforce management systems and automated call distribution systems.
012345678900123456789001234567890+

Business advices given over 30 years

012345678900123456789001234567890+

Businesses guided over thirty years

0123456789001234567890+

Business Excellence awards achieved

https://1ststepcommunications.com/wp-content/uploads/2019/04/img-callback.png
GET SOLUTIONS FAST

Searching for FirstStep Communications?

GET SOLUTIONS FAST

Searching for a First-Class Consultant?

FirstStep CommunicationsHeadquarters
US: 950 Riveroaks Court #E, Chula Vista, CA, 91915
PK: B-228, Sherbaz Business Center, Satellite Town, Rawalpindi
GET IN TOUCHSocial links